Our Unlimited Design and Video services work from a request and queue system. We require a simple brief (provided by us) to be filled out and then your request will join the queue ready to be picked up by one of our designers. Due to the nature of the queue system, we have found it best to only have a maximum of 3 active projects at once per subscription. A project is classed as finished and in-active once you have signed the content/design/video off as complete; from here, we move onto the next tasks in the queue. Any more than 3 active projects, and it’s very easy to find that some projects take too long to complete because we are always working on the next project. We can, however, assign a project as ‘On Pause’, allowing us to move onto another project. ‘On Pause’ will also include projects that are ‘Under Review’ by the client.

How every subscription that you have, you will be assigned an allowance of 3 active projects. If you require more than 3 active projects, we can add an additional designer to your account for an additional subscription.

Our turnaround times provided (1-3 business days) are only estimates based on the businesses average output. Due to the nature of our Unlimited plans, we are not able to guarantee these turn around times during out most busiest periods, but also will depend on the complexity of the project at hand. for example, turn around times will vary between a basic social media ad, and a 2 minute animation.

When the task joins the queue, this task gets assigned between 2-3 hours of work from a designer. Once that time has been worked, it will be either 1) send to the client for review or 2) re-added back to the current queue for another 2-3 hours work if this is required.

if a task requires up to 12 hours work, this means it may get re-added back into the queue up to 4 times in order to complete, each time with up to 1-3 business days turn around.

Amendments – We don’t limit you on amendments. Amendments as classed as new tasks every-time we receive them through. This means that amendments get added to the queue and run through the same process.

Our agreements are not subjected to long term contracts and can be cancelled at any time. Each agreement we offer is purchased for 1x Calendar Month duration at a time. During each calendar month, you can speak to our designers, request files and request amendments. However, if your plan has been cancelled and you require a request from us outside of your calendar month (i.e. files or amendments) these will either be charged as a one-off fee, or you will need to sign back up to our agreement for another calendar month.

Cancelling & Auto-Enrollment : Our plans are purchased on a monthly rolling agreement, meaning that they will continue to presume that you are continuing with our plan month-on-month until your notice is given. Once your notice is given, no further payments will come out. You will have access to our services for the remainder of the calendar month but no downgrade/cancel refund is eligible.

We offer a 30 Day Money Back Guarantee for client who have signed up and not received a satisfactory service. However, due to the nature of our work (service based), we do have the final say on this guarantee.

Our guidelines on this vary on the communication, work produced and expectations of the client. As a general idea; If clients provide brief’s but our designers are unable to collaborate with the client efficiently enough to produce the standard of work that the client is requesting, we will happily provide the refund. The same applies if our turnaround times are far beyond our usual operating capacity (based on x3 – x4 longer) due to demand, then we will issue a refund. However, if the client accepts and sign’s off the work provided or uses the work provided on any of their platforms, then we hold the right to deny the refund offer. We also hold the right to deny the refund offer if the requests are un-reasonable or continuously out of scope.

Our team are highly skilled on digital platforms and offer a range of digital services. Due to the variety of platforms that are available and the skills needed to do it all, we can’t always offer everything for any requirement. Therefore, on any project or request we hold the right to deny a brief or amendment should we feel that the work is Out Of Scope, but furthermore, deny any refund request from this if our team have already conducted work on the projects requested based on the work being requested as out of scope.

We will communicate clearly with you on what is possible and is not and will always work on a alternative solution before denying work being done and as we offer unlimited time, we will not choose to stop a project based on the time required to go into this.